SHIPPING AND DELIVERY CUSTOMER CARE

WHERE IS MY ORDER? 

TO TRACK YOUR ORDER IN REAL-TIME CLICK HERE TO SEND AN EMAIL WITH YOUR ORDER NUMBER

WE TRANSIT YOUR ITEMS OR GIFTS TO "S.F EXPRESS", IF YOU ARE CHECKING YOUR SHIPMENT, YOU MAY CLICK HERE TO CHECK WITH YOUR TRACKING NUMBER GIVEN BY "S.F. EXPRESS"  STANDARD SHIPPING TIME TO CHINA, MACAU, HONG KONG IS 2-5 WORKING DAYS, ASIA COUNTRIES IS 4-9 WORKING DAYS, EUROPE USA, CANADA AND OTHER INTERNATIONAL COUNTRIES IS 8-14 WORKING DAYS. SO PLEASE ALLOW THIS TIME. OTHER THERE ARE SOME COUNTRY EXCEPTIONS, WE OFFER NEXT WORKING DAY DELIVERY TO MACAO. IF YOU HAVE SELECTED THIS OPTION, YOUR ORDER WILL BE DELIVERED ON THE NEXT WORKING DAY AFTER YOU PLACED YOUR ORDER. IF YOUR ORDER IS PLACED ON THE WEEKEND OR AFTER 4.30PM ON A FRIDAY IT WILL BE DELIVERED ON THE NEXT TUESDAY. IF THE ORDER IS PLACED ON A BANK HOLIDAY IT WILL BE DELIVERED ON THE NEXT WORKING DAY FOLLOWING THE FIRST WORKING DAY AFTER THE HOLIDAY.

TO SEND AN EMAIL ABOUT YOUR DELIVERY PLEASE CLICK HERE

RETURN & EXCHANGES

HOW TO EXCHANGE

WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US.

WE ARE HAPPY TO ACCEPT FOR EXCHANGE. ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURITY TAGS AND LABELS AND THAT IS DESPATCHED TO US WITHIN 14 DAYS OF RECEIPT BY YOU.

PLEASE LEAVE A NOTE OF YOUR ORDER NUMBER TO US, WITH YOUR PARCEL AND MAIL IT BACK TO US WITHIN 14 DAYS OF RECEIPT.

PLEASE REMEMBER TO INDICATE IF YOU WOULD LIKE A size EXCHANGE. IF YOU WOULD LIKE AN EXCHANGE PLEASE REMEMBER TO IDENTIFY WHAT size YOU WOULD LIKE IN EXCHANGE.

ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY.

WE OFFER ONE FREE EXCHANGE FOR EVERY ITEM.

IF THE REPLACEMENT ITEM IS LESS EXPENSIVE THAN THE ORIGINAL, THE DIFFERENCE WILL BE REFUNDED BACK TO YOU VIA CREDIT NOTE WHICH CAN ONLY BE USED IN OUR ONLINE STORE.

ALTERNATIVELY YOU MAY RETURN THE ORIGINAL ITEM FOR REFUND AND THEN PURCHASE THE NEW, LOWER PRICED ITEM.

PLEASE LET US KNOW YOU HAVE MADE THE PURCHASE ON ONLINE@JUMPTIMES.COM.

GENERALLY EXCHANGES TAKE 2-3 WORKING DAYS TO PROCESS PLUS THE DELIVERY TIME TO YOUR AREA.

LATE RETURNS

YOUR ITEMS SHOULD BE SENT BACK TO US WITHIN 14 DAYS OF RECEIPT BY YOU. LATE RETURNS CANNOT BE ACCEPTED AND MAY BE RETURNED TO YOU.

OUR POLICY

ITEMS SHOULD BE RETURNED NEW, UNUSED, AND WITH ALL JUMPTIMES AND SECURITY GARMENT TAGS STILL ATTACHED. RETURNS THAT ARE DAMAGED, SOILED OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER.

JUMPTIMES INSURES EACH PURCHASE DURING THE TIME IT IS IN TRANSIT UNTIL IT IS DELIVERED TO YOU. WE REQUIRE A SIGNATURE FOR ANY GOODS DELIVERED, AT WHICH POINT RESPONSIBILITY FOR YOUR PURCHASED GOODS PASSES TO YOU. IF YOU ARE NOT THE RECEIVER OF YOUR PURCHASE (FOR EXAMPLE A GIFT ORDER) THEN THE PERSON WHO SIGNS FOR THE PACKAGE CONFIRMS RECEIPT AND IS ACCOUNTABLE FOR THE PACKAGE.

IMPORTANT INFORMATION

PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE'RE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU.

BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER OR THE OTHER METHOD PAYPAL ETC. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.

OUR DELIVERY TIME STARTS FROM THE MOMENT AN ORDER IS ACCEPTED AND INCLUDES A 24 HOUR PERIOD WHERE YOUR ITEMS WILL BE PROCESSED AND DISPATCHED BY OUR WAREHOUSE. PLEASE NOTE THIS CAN TAKE LONGER DURING OUR SALE PERIODS WHEN IT MAY TAKE UP TO 48 HOURS FOR SHIPMENTS TO BE DISPATCHED.

WE WORK CLOSELY WITH OUR SHIPPING PARTNER TO MINIMIZE THE POTENTIAL IMPACT OF CUSTOM DELAYS ON OUR INTERNATIONAL CUSTOMERS.

TO MINIMIZE DELAYS WE RECOMMEND USING YOUR WORK ADDRESS AS YOUR DELIVERY ADDRESS.


JUMPTIMES