ORDERING

I AM HAVING WEBSITE / ORDERING PROBLEMS 

1. PLEASE CHECK THAT THE CARD DETAILS MATCH THE BILLING ADDRESS THAT YOU HAVE ENTERED

2. PLEASE CHECK THAT ALL CARD NUMBERS AND VERIFICATION CODES ARE CORRECT

IF YOU STILL NEED ASSISTANCE, PLEASE

CLICK HERE TO SEND AN EMAIL

 

WILL YOU BE RESTOCKING ON THIS ITEM? 

1. WE GENERALLY RESTOCK ON MOST ITEMS WITHIN AROUND 2 WEEKS. 

2. NEED FURTHER, MORE SPECIFIC INFORMATION ON RESTOCKING FOR A PARTICULAR ITEM?

CLICK HERE TO SEND AN EMAIL

 

I WANT TO CANCEL OR CHANGE A RECENT ORDER 

1. PLEASE NOTE THAT WHILST WE WILL ENDEAVOR TO CANCEL OR CHANGE AN ORDER, WE CANNOT GUARANTEE THAT THESE CHANGES WILL TAKE PLACE IF THE ORDER HAS ALREADY PROCESSED.

2. TO REQUEST A CHANGE TO ORDER

CLICK HERE TO SEND AN EMAIL

 

I HAVE RECEIVED A 'BACK ORDERED' OR "PARTIALLY SHIPPED' OR 'OUT OF STOCK' EMAIL AND WISH TO DISCUSS It  

1. IF YOU HAVE RECEIVED ONE OF THE ABOVE EMAILS IT MEANS THAT ALL OR PART OF YOUR ORDER IS CURRENTLY OUT OF STOCK. WE DO APOLOGIES FOR THE INCONVENIENCE.

2.TO CONTACT AN AD VISOR ABOUT THIS 

CLICK HERE TO SEND AN EMAIL

 

DELIVERY

WHERE IS MY ORDER? 

TO TRACK YOUR ORDER IN REAL-TIME CLICK HERE TO SEND AN EMAIL

 WITH YOUR ORDER NUMBER

 

WE TRANSIT YOUR ITEMS OR GIFTS TO "S.F EXPRESS", IF YOU ARE CHECKING YOUR SHIPMENT, YOU MAY CLICK HERE TO CHECK WITH YOUR TRACKING NUMBER GIVEN BY "S.F. EXPRESS" 

 

STANDARD SHIPPING TIME TO CHINA, MACAU, HONG KONG IS 2-5 WORKING DAYS, ASIA COUNTRIES IS 4-9 WORKING DAYS, EUROPE USA, CANADA AND OTHER INTERNATIONAL COUNTRIES IS 8-14 WORKING DAYS. SO PLEASE ALLOW THIS TIME. OTHER THERE ARE SOME COUNTRY EXCEPTIONS,

WE OFFER NEXT WORKING DAY DELIVERY TO MACAO. IF YOU HAVE SELECTED THIS OPTION, YOUR ORDER WILL BE DELIVERED ON THE NEXT WORKING DAY AFTER YOU PLACED YOUR ORDER. IF YOUR ORDER IS PLACED ON THE WEEKEND OR AFTER 4.30 PM ON A FRIDAY IT WILL BE DELIVERED ON THE NEXT TUESDAY. IF THE ORDER IS PLACED ON A BANK HOLIDAY IT WILL BE DELIVERED ON THE NEXT WORKING DAY FOLLOWING THE FIRST WORKING DAY AFTER THE HOLIDAY.

TO SEND AN EMAIL ABOUT YOUR DELIVERY PLEASE click here

 

PRODUCT RECEIVED

IT'S FAULTY/INCORRECT 

SOMETIMES THINGS GO WRONG OR MISTAKES HAPPEN, HOWEVER WE WILL TRY OUR BEST TO FIX IT. PLEASE DROP US AN EMAIL GIVING THE EXACT PROBLEM AND WE WILL GET RIGHT BACK TO YOU)

PLEASE CLICK HERE TO SEND AN EMAIL

 

RETURNS

I AM CHASING A RETURN THAT I HAVE ALREADY SENT BACK 

1. PLEASE CHECK YOUR TRACKING ID TO ENSURE THAT IT HAS BEEN SUCCESSFULLY DELIVERED TO US.
2. PLEASE ALLOW 2-3 DAYS FROM THE RECEIPT OF YOUR RETURN FOR IT TO BE PROCESSED. IF THE RETURN WAS FOR REFUND, PLEASE ALLOW 7-10 DAYS FROM RECEIPT OF THE RETURN FOR THE REFUND TO APPEAR IN YOUR ACCOUNT.

STILL NEED FURTHER HELP LOCATING A RETURN?

PLEASE CLICK HERE TO SEND AN EMAIL

 

I HAVE A QUESTION ABOUT MY RETURN THAT HAS ALREADY BEEN REFUNDED OR REPLACED. 

RETURNS THAT ARE RECEIVED FOR REFUND ARE USUALLY SUBJECT TO DEDUCTION OF A NOMINAL FEE THAT COVERS THE INITIAL DELIVERY CHARGE. PLEASE CHECK THE on THE WEBSITE FOR FULL DETAILS. IF YOU STILL NEED FURTHER INFO REGARDING A RETURN THAT HAS ALREADY BEEN REFUNDED OR REPLACED,

PLEASE CLICK HERE TO SEND AN EMAIL

 

ANY OTHER QUERY

IF NONE OF THE ABOVE APPLY TO YOUR QUERY, PLEASE CLICK HERE 

IF NONE OF OUR OTHER OPTIONS HAS NOT HELPED TO SOLVE YOUR QUERY THEN PLEASE CONTACT US BY

CLICK HERE TO SEND AN EMAIL

 

WE ENDEAVOR TO ANSWER EMAIL QUERIES WITHIN 24 HOURS DURING WORKING HOURS.
AT SALE TIMES THESE TIMESCALES MAY BE LONGER DUE TO INCREASED VOLUME.

POSTAL ADDRESS:

JUMPTIMES FASHION GROUP COMPANY LIMITED
NO.16 AVENIDA DO INFANTE D.HENRIQUE ED KAM LOI 2/K MACAO.